It’s popular to use WD(Western Digital) products for storing the huge amount of your files such as music, videos, photos,etc. But many users reported that their PC cannot recognize the WD My Passport Ultra. Not to worry. Here in this post, we will be showing you the tried-and-true solutions for you to resolve WD My Passport Ultra not detected error. Question Info. You can try connecting the HDD to different USB ports including USB 2.0 ports if such are available. You should also try using a different USB cable and make sure that you are plugging the HDD directly in the USB port of the computer and not through any USB hubs. Keep us posted. WD Passport Shows Up on my Mac but not on Windows. Solved How do i back up my mac os x to a wd passport to. Solved WD Passport not showing up ANYWHERE after attempting firmware update. Try from the top of the list until you find the one that works: • • • Solution 1: Try a different USB cable One quick fix to solve WD My Passport Ultra not detected error is to try another USB cable to connect your WD drive with computer. Sometime the USB cable cannot work with every computer, thus make sure to try a new one to see if it works. Solution 2: Change your WD drive letter and path 1) On your keyboard, press the Windows logo key and R (at the same time) to invoke the Run command. 2) Type diskmgmt.msc in the box to open Disk Management. 3) Right-click on your WD drive and choose Change Drive Letter and Paths 3) On the pop-up window, click Add icon and choose the drive letter beside Assign the following driver letter. Then click OK to save the setting. Important: To connect your WD My Passport Ultra to your Windows computer, there’s no WD My passport driver required. So please do not download any so-called WD My Passport driver from the third-party websites for the unknown security. If the USB controller on your Windows is old, corrupted or missing, your WD product can not be detected then. You can solve it through updating your USB controller software. There are two ways you can get the right drivers for your USB controller: manually or automatically. Manual driver update – You can update your USB controller software manually by going to your computer manufacturer’s website, and searching for the most recent correct driver for your USB controller. Be sure to choose only driver that is compatible with your variant of Windows versions. Automatic driver update – If you don’t have the time, patience or computer skills to update your USB controller driver manually, you can, instead, do it automatically with. Driver Easy will automatically recognize your system and find the correct drivers for your exact USB controller, and your variant of Windows versions, and it will download and install them correctly: 1) and install Driver Easy. 2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers. ![]() 3) Click the Update button next to the flagged WD device driver to automatically download and install the correct version of that driver (you can do this with the FREE version). Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version which comes with full support and a 30-day money back guarantee. You’ll be prompted to upgrade when you click Update All.) 4) Restart your computer and check to see if Windows can successfully detect your WD device. •| This answer explains how to format a drive in the exFAT or FAT32 file system. This allows the drive to be used on both Windows and macOS. •| This answer explains how to format a WD drive for use on Windows and macOS. •| This answer explains how to erase a WD drive in Windows OS and macOS. •| This answer explains how to setup and use WD Security and WD Drive Utilities on a Windows or Mac computer. •| This answer explains how to install WD Apps software in Windows (10, 8, 7, or Vista) and macOS (10.8.x Mountain Lion through 10.12.x Sierra). •| WD Discovery Online User Guide. •| This answer explain starting macOS Time Machine backups to My Passport and External USB Drives. •| Direct Attached Storage Online User Guide and Solutions •| This article explains how to safely eject a USB device from a computer. | This answer explains how to format a drive in the exFAT or FAT32 file system. This allows the drive to be used on both Windows and macOS.| This answer explains how to format a WD drive for use on Windows and macOS.| This answer explains how to erase a WD drive in Windows OS and macOS.| This answer explains why My Cloud mobile app is unable to access the 'TimeMachineBackup' or 'SmartWare' shares on a My Cloud device.| This answer explains how to fix WD Software install, uninstall and update issues on Windows PC.| This article explains how to backup and restore using the File History feature of Windows 10. WD Community| It's taken a fall or two to the soft carpet floor from a height of about 16 inches, but I don't think this should be a problem. I'm sorry, but those 16 inches are more than enough to damage a drive.| The drive is probably physically damaged. It doesn't take much of a bump to damage them.
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March 2019
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